1.) 1st Choice Luxury Transportation, Puerto Rico requires a major credit card to process reservations. 50% of the total reservation cost will be charged upon making the reservation. The total and remaining cost of service is to be collected at the beginning of service.
Overtime will be billed at the prevailing rate. All overtime will be billed in 30 Minutes increments. Client waives any and all claims of liability, loss, injury, damage, or theft. No hanging out of the sunroof is permitted. Doing so will result in immediate termination of service and no refunds will be provided.
Smoking is also not allowed in the vehicles. Client agrees to maintain full legal behavior during the time of service.
2.) MULTIPLE STOPS OR DESTINATIONS:
Stops during your service should be prearranged before the service starts; our drivers need to know all stops in advance. These precautions are for the safety of each passenger as well as the vehicle.
Unscheduled stops are at the driver’s discretion. All pricing is based on original total time, destinations and stops. Stops during your service should be prearranged beforehand. Due to the size of our vehicles, and for the safety of our drivers, all stops must be approved by dispatch in advance.
3.) AIRPORT OR POINT TO POINT TRANSFERS:
Additional charges may occur for waiting time. There is no extra charge for the first 15 minutes of delay. Waits longer than 15 minutes will be charged at the specified rate per the contract.
To avoid a no-show fee please do not leave the airport before calling the office for assistance. The number is: 855 787 LTPR.
An extra $95.00 surcharge will be applied to any trip between the hours of 12:00 Am to 6:00 AM, and certain designated holidays.
Sunday reservations will be charged a minimum of $25.00 extra added to the total bill.
we are not responsible if your flight is delayed or if you arrive early. The client is responsible for setting their own scheduled pick- up time, taking into account customs, baggage, airline delays etc.
Any extra over time charge due to clearing customs, baggage claims, waiting for other flights, to meet friends or spending time at the Airport will be charged in 30-minute increments.
4.) MAXIMUM CAPACITY:
Drivers are not authorized to exceed the number of passengers stated on your contract. This is in violation of state law and insurance guidelines.
Client accepts full liability for client, client’s guests, and/or client affiliations. Client is responsible for any and all damages to the vehicle. The starting minimum charge for the damages will be as follows: $400 vomiting, $400 each cigarette burns, $300 gum or any other damage to carpets or interior of the vehicle.
1st Choice Luxury Transportation, Puerto Rico cannot be held responsible in any way for traffic conditions, flight delay, mechanical difficulty, or any other unforeseen circumstances.
5.) CANCELLATION POLICY:
A.) Client authorizes 1st Choice Luxury Transportation, Puerto Rico to charge the credit card on file at the time of booking for 50% of the total service cost. Client further agrees that if service is canceled during the performance of the service, no refund will be issued, No exceptions.
B.) All Cancellations must be made prior to 72 hours of service date to receive a 100% refund.
C.) Client agrees that is the reservation is cancelled with less than 72 hrs. only a 50% refund will be issued. NO EXEPTIONS.
D.) If service is terminated early, no refund will be issued, as all fees are deemed earned when paid.
e.) We are not responsible for act of God. Including but not limited to, venues being closed, flight cancellations, airline policies or delays, intra-government travel restrictions, road closures or inclement weather.
6.) UNSAFE & DANGEROUS ROADS:
FOR THE SAFETY OF THE PASSENGERS, DRIVERS, WE WILL NOT GO ON ANY DANGEROUS ROADS; SUCH AS: ONE WAY ROADS, WINDING ROADS (ZIG ZAG ROADS), STEEP ROADS, DIRT ROADS, HILLS, CLIFF AREAS, ETC.
ALL VEHCILE MUST HAVE A SAFE LOCATION OR PARKING DURING THE WAITING TIME UPON THE PICK-UP, STOPS, AND DROP OFF. WE WON’T BE ABLE TO PARK DOUBLE PARK OR UNSAFE ZONE AREA.
7.) PRICES ARE DUE TO CHANGE AT ANY NOTICE:
Prices may vary during special events such as New Years Day, New Years Eve, Prom, Winter Prom, Busy Days, Holidays, Peak Periods and Long Distance.
8.) EXTRA CHARGES AND MISCELLANEOUS:
a.) Prices are based on an hourly basis or fraction thereof for the total duration of the trip.
B.) Customer is responsible for Parking, FastTrack and all The Toll Roads.
9.) TRANSFERS AND POINT TO POINT:
All one-way trips such as airport or any other transfers must be booked under Airport (From/To) for correct mileage charges.
10.) SATURDAY & RESERVATIONS MINIMUM HOURS:
A.) Saturday & Sunday reservations require a 4-hour minimum
11.) SMOKING & FOOD:
Smoking or food/eating is not permitted inside any of the vehicles in our fleet at any time.
12.) ALCOHOL POLICY:
No alcoholic beverages will be stocked or permitted in vehicles. NO EXCEPTIONS.
13.) LIABILITY:
1.) Company shall not be held liable for late arrival caused by, but not limited to, traffic congestion, mechanical breakdown, incorrect pickup and drop-off information, acts of nature, or circumstances beyond company’s control.
2) Company does not guarantee the outcome or results of any trip, including client’s enjoyment, having fun, getting to a destination on time, the location of a celebrity’s home, getting in at any event or place, being parked or dropped off at the front entrance of a place/event, etc.
3) Should company for any reason incur any liability, its liability shall not exceed the amount of the fare Company received from client.
14.) DRUGS/SMOKING:
No possession, sale or consumption of any type of narcotics or illegal drugs is permitted. Violations will result in immediate termination of contract and services and forfeiture of all paid deposits and fees for service.
15.) QUOTE & BOOKING:
All vehicles are quoted subject to availability at the time of booking. Rates are subject to change without notice. A deposit of 50% of the total amount is required at the time of booking and is nonrefundable. The balance is due at the time of the service.
16.) AVAILABILITY:
1st Choice Luxury Transportation, Puerto Rico reserves the right to change the color of the vehicle at its own discretion, if the original vehicle requires service, not safe to be on the road, has been in any accidents or not available.
Please book for the appropriate block of time. Overtime is permitted at the driver’s discretion. However, because we stack our reservations one after the other, dispatch nor the driver can guarantee overtime. Therefore, we encourage all clients to book the time they think they will need.
17) CHANGES:
1) Any changes to client’s original order and to client’s original specifications shall be subject to additional charges where appropriate; therefore, should client request an increase in the duration of service, additional charges shall apply. Changes to the pick- up location may also be subject to a rate increase. Other changes, such as the number of passengers, destination, etc. will also be subject to additional fees.
Where applicable, overtime rates shall be billed based on the listed basic charge. Should client opt for a decrease in the duration of service, reduce the number of passengers accompanying client during the trip, or request to be driven to a shorter destination, the basic original rates shall still apply and client shall be responsible for payment of the originally stipulated charges.
(2) Client shall pay the full amount for the reserved number of hours and days even if client uses company’s services for less time and days, or even if client does not use company’s services at all. Client agrees to pay the minimum number of hours set by company or client in advance, whichever is higher. Should client, for any reason, not be able to use the vehicle for the entire period of the contract, client shall be liable for payment in full for the amount of time the vehicle and company’s services were used.
(3) Fare is based on an hourly rate. Therefore, if client is unable to use the vehicle & company’s services for the entire agreed period of time due to traffic delays or any other reason, client shall still pay for the originally stipulated hours and mileage.
(4) Company’s rates are subject to change without notice. (5) All parties shall and must resolve all arising disputes or claims in the courts of San Juan Puerto Rico
(6) No company employee, chauffeur or representative can modify any part of this contract.
